We should cover any of your candle FAQ’s and some common concerns people have purchasing our products, if you have any other questions or ideas, please email hola@velas.com.au or via Messenger

We pride ourselves on our triple scented high quality candles that are essential in your ‘happy’ place. Our constant feedback from our clients is they can’t believe how long lasting our unique blends of scents immerse their space. You can be sure you will buy products made with our love and care.


We carefully create our candles using the highest quality natural soy blend available in Australia. We do not use any paraffin products in any our candles.

Our fragrances are non-toxic cosmetic grade oils and are selected for maximum scent throw in both our candles and fragrance diffusers.

We use only lead free cotton wicks in our candles. With regular trimming between burns, you should not get any soot marks around the edge of your glassware/containers.

Candle care is very important to ensure you get the maximum out of your candle. The large 500ml candle should have up to 70 hours burn time. You must ensure you trim the wick to about 5mm after each burn and before you light for the first time. First burn should be no longer than 4 hours and thereafter 3-4 hours maximum, or until at least a full melt pool has formed.

As our candles are hand poured using natural soy wax, they may have small imperfections making each one unique. Any frosting or non-adherence to the glass will quickly disappear when the wax is melted and will not affect the performance of your candle in any way.

As you know we love our dogs (and pets) dearly, so our products are tested to be generally safe to use at home where they live as well. Our products are not tested on animals, but we always recommend using them as directed according to our warning labels. Always place your Velas products out of reach from pets and young children as some essential oils can irritate the skin or be toxic to some animal breeds. If you have questions or concerns about using our Velas fragrances around your pet, please consult your veterinarian for the best advice regarding them.


Currently we work closely with our shipping partner, which means that we will try our best to cancel or make changes to your order, however, we can't guarantee it especially if the order has already been processed or shipped out. If you need to change or cancel please email us within 24 hours of delivery and we will do our best to accommodate your request. Please ensure your shipping address is correct before committing the order. Velas will not be responsible for for missing/lost/stolen packages due to incorrectly entered shipping information. We cannot request shipping address changes after the product has been shipped.
Email us at hola@velas.com.au and we will let you know if changes or cancellations can be made.

We make all our products to order to ensure you get the very best. Turnaround time is typically 2 days. This allows us to make your product, have it set then arrange for delivery. We thank you for your patience in this regard. If there is any delay in getting your order to you, we will contact you personally to keep you informed of its progress. 

We endeavour to provide you with a tracking number when your order is sent. Please check with the courier company in the first instance. If you have no luck tracking your order, please feel free to email:   hola@velas.com.au or contact us via Messenger. Be sure to have your order number on hand.

We undertake to replace any product delivered to you that is faulty, damaged or sent in error. If you wish to return these products/items, you must notify us via email and provide photographic evidence within seven (7) days. We shall advise what steps to take to return such items/products for replacement. Please choose your items carefully as we do not refund or exchange for incorrect product choice. 

Our Velas products are the perfect gift. We don’t send a receipt invoice with these orders so the lucky recipient won’t see the cost. If you would like us to add a special gift message on a small blank card, please let us know on the order.

We now offer Afterpay for your purchases. Minimum sale is $50

If you’re not 100% satisfied with one of your Velas products, we would love to help make that right! Please contact us at hola@velas.com.au within 7 days of receiving your order and we’ll help to resolve any issue you may have.
NOTE: We are unable to cover any shipping fees for return products


We have a great range of gift, lifestyle & home decor shops, retail fashion, hairdressers and florists that stock our beautiful product range. If you are in their area and need to check a fragrance, or would like to buy instore, pop in to one of these locations


Burleigh Blooms, Burleigh Heads

Mow Hair,Isle of Capri

Trader Trove, Miami

Velvet Loom, Byron Bay

Flowers at the Door, Helensvale


Style Me Luxe, Stafford Heights

Nextra Gifts , Bribie Island

Flowers of the World, Paddington


Ginardi Hair, Surry Hills


Jainus Living, Williamstown

CONTACT US if you have any questions that you have not found above, email us here