Cancellations can only occur if the product has not been dispatched. A full refund will be provided to you through the method of payment used at the point of purchase.
If you the customer change your mind and the product has been despatched then Velas are happy to exchange the purchased good/s with something from the Velas range to the same value. The unwanted goods will need to be returned to Velas by registered post at your expense. The cost of posting the replacement goods will be at your expense and will be charged in accordance with Velas above Postage policy. The replacement goods will not be posted until the unwanted goods are received, undamaged to Velas. It is your responsibility that the unwanted goods are not damaged and are packaged in a way that they are not damaged during the return post.
Velas Australia, at their own expense will replace any goods that are sent in error and differ from the ordered form. It is your responsibility to ensure the goods sent in error are repackaged and posted to Velas so that they are received by Velas undamaged.
If any products are damaged on receiving the goods an email will need to be sent to Velas with photos attached showing the damage. This email will need to be sent within 48 hours of receiving the goods and the product has to show no signs of use. Once Velas has received the email with the relevant photos and within the requested time frame and are satisfied that the product has not been used then Velas will send an exact product replacement. The scent or product will not be altered from the original order and the above Cancellation and Exchange terms are void. Velas may ask for more detailed photos or request the damaged product returned to Velas (post tracking number is required and all posting costs are at the expense of Velas) prior to sending the exact product replacement.